CARRIAGE TERMS
Welcome to the vacation rental and accommodation booking service provided by reliancetrade.uk. As this website offers accommodation booking services rather than the sale of physical goods, traditional logistics, shipping, or courier delivery services do not apply. These service delivery terms outline the processes for booking confirmation, the issuance of check-in credentials, and the delivery of related services.
I. Nature of Service
reliancetrade.uk primarily provides booking services for vacation rentals, boutique accommodations, holiday apartments, and youth hostels. Users purchase the right to use the accommodation and associated services rather than physical merchandise; therefore, processes such as product dispatch, logistics transport, or courier delivery are not involved.
II. Booking Confirmation and Delivery Method
Upon successful booking and payment, the system will deliver the booking service details to the user electronically. This includes, but is not limited to:
Booking confirmation details;
Check-in and check-out dates;
Detailed property address;
Check-in instructions and important notes;
Contact information for the host or property manager (if applicable);
Self check-in guides or access codes (if applicable).
This information is typically delivered via the user’s website account, email, or other online channels.
III. Delivery Timeframe
Booking confirmation details are usually generated immediately after a successful booking.
In special circumstances—such as when a property requires manual confirmation—check-in details may be sent within 24 hours of the booking.
In the event of delays caused by system maintenance, network outages, or force majeure, we will complete the transmission and confirmation of service details as soon as possible.
IV. User Responsibilities
To ensure the smooth delivery of services, users must:
Provide truthful, accurate, and complete personal information;
Ensure the provided email address and contact phone number are valid;
Check emails and website notifications in a timely manner;
Safely keep check-in credentials and booking confirmation details.
The website assumes no liability for a user’s failure to receive booking confirmations or check-in details resulting from the provision of incorrect information.
V. Check-in Process
Users must complete the check-in process in accordance with the time and requirements specified in the booking confirmation.
Some properties may utilize self check-in methods; relevant passwords, access codes, or key collection instructions will be provided prior to check-in.
Some properties may require on-site identity verification; users are advised to carry a valid ID card or passport for check-in.
VI. Notification of Service Changes
Should it become necessary to adjust confirmed accommodation arrangements due to property maintenance, force majeure events, safety concerns, or other special circumstances, we will promptly notify users via email, telephone, or website announcements and provide reasonable solutions.
VII. Force Majeure
In the event of service delays, interruptions, or changes caused by natural disasters, severe weather, public health incidents, government restrictions, network failures, system malfunctions, or other events beyond reasonable control, reliancetrade.uk will make reasonable efforts to assist users in handling the situation but shall not be liable for any indirect losses arising therefrom.
By using this website to make a booking, you acknowledge that you have read, understood, and agreed to the full terms of service delivery set forth herein.