REFUND POLICY
At reliancetrade.uk, we are committed to providing a transparent and fair refund policy to protect your rights and interests. Please carefully read the terms below before booking to ensure you fully understand the cancellation and refund processes.
I. Cancellation and Refund Requests
Cancellation Timing
Customers should notify us as soon as possible if they need to cancel a booking.
Different properties may have different cancellation policies; please check the specific terms on the booking page.
Refund Requests
Once a cancellation request is submitted, we will verify refund eligibility within 1–2 business days of receipt.
Eligible refund amounts will be returned via the original payment method.
II. Refund Processing Time
Generally, refunds are processed within 3–5 business days after confirmation; the actual time it takes for funds to appear in your account depends on the payment provider.
Processing delays by banks or payment platforms may affect the arrival time, but we will assist in tracking the status.
III. Cancellation Fees
If a booking qualifies for a full refund, the customer will receive a full refund of the amount paid, provided the cancellation is made within the specified timeframe.
Certain properties or special offers may incur cancellation fees or be non-refundable; please pay attention to the property details when booking.
IV. Non-Refundable Situations
Failure to check in according to booking rules or checking in early without prior notification.
Properties where the guest has already checked in, thereby affecting the ability to resell the accommodation.
Cancellation requests submitted after the property’s specified cancellation deadline.
V. Handling Special Circumstances
In the event of force majeure (e.g., natural disasters, government policies, or epidemics) preventing check-in, we will offer solutions such as refunds, rescheduling, or alternative accommodations based on the specific circumstances.
For any disputes or special refund requests, customers may contact our customer service team, and we will work to resolve the issue based on the specific situation.